Dispute resolution

Dear customers:
We inform you that EU Regulation No. 524/2013 on the resolution of online litigation in consumer matters entered into force on 09.01.2016.
The Regulation, called ODR (Online Dispute Resolution), seeks to establish an independent, impartial, transparent, effective, fast and fair judicial procedure to resolve the various litigations arising from the international sale of merchandise and services between the countries of the EU.
This objective should be achieved through the establishment of an RLL platform (the online dispute resolution platform) in the EU and the rules of cooperation with national bodies responsible for alternative dispute resolution.
We inform our clients about the existence of this online dispute resolution platform. You can find more information in article 14 section 1 of the ODR-VO – downloadable in PDF format at the following link:

http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524

In addition, you can access this platform from the following address:

http://ec.europa.eu/consumers/odr/

Thanks for your attention.

Labopolis, S.L.