Dispute resolution

Dear customers:

We inform you that Regulation UE No. 524/2013 on the resolution of online disputes in consumer matters entered into force on 01.09.2016.

The Regulation, called ODR (Online Dispute Resolution), seeks to establish an independent, impartial, transparent, efficient, fast and fair judicial procedure to resolve the various disputes arising from the international online sale of goods and services between EU countries.

This objective should be achieved through the establishment of an ODR platform (the online dispute resolution platform) in the EU and the rules for cooperation with national bodies in charge of alternative dispute resolution.

We inform our clients of the existence of this online dispute resolution platform. You can consult more information in article 14 section 1 of the ODR-VO – downloadable in PDF format at the following link:

In addition, you can access this platform from the following address:

Thank you for your time.

Labopolis, S.L.